We want you to love your one-of-a-kind purchase! If you are not completely satisfied, we accept returns within 14 days of you receiving your order. Items must be in their original, unused condition. Because we are a nonprofit shop whose proceeds fund vital humanitarian missions, we ask that you please reach out to us at shopchachki@gmail.com to initiate your return, and our volunteer team will guide you through the process.

Our volunteer team works hard to get your items to you as quickly as possible! Orders are typically processed and packed within 3-5 business days. Standard shipping usually takes 3-5 business days depending on your location. Once your order ships, you will receive an email with tracking information.

Currently, we ship within the United States.

Many of our items are fragile, handmade crafts, and while we pack them with the utmost care, accidents in transit can occasionally happen. If your item arrives damaged, please contact us within [Insert Number, e.g., 48 hours] of delivery with a photo of the damaged item and packaging, and we will be happy to send a replacement or issue a refund.

A nonprofit shop is a store created to fund a mission rather than generate private profit. Chachki Shop is the retail storefront for UA DNA, our volunteer-led organization. Every purchase you make directly supports Ukrainian artists and funds our humanitarian projects in Ukraine.

The funds from our shop go directly to trusted projects across Ukraine where we personally know the organizers and how the money is used. So far, we have been able to provide lifesaving medical supplies, generators for families without power, and frontline humanitarian aid. We also use these funds for our largest annual initiative: building tiny homes for families displaced by the war.

Absolutely! While we love sharing these beautiful crafts with you, you can also support us through direct donations to our nonprofit, UA DNA. We highly encourage becoming a monthly donor, as recurring contributions give us the reliable funding needed to plan and execute our larger relief projects.

The core of our collection comes directly from over ten talented Ukrainian artists who specialize in jewelry, intricate pottery, fashion, and other handmade crafts. By purchasing from them, we help sustain their livelihoods during the ongoing war.

Yes, we do! Over the years, an incredible phenomenon happened: friends from our local Ukrainian community and our American neighbors began creating and donating their own products to our shop. We proudly showcase these items alongside our Ukrainian imports as a beautiful symbol of the unity and shared humanity we stand for.

We are always on the lookout for interesting, high-quality works that align with our mission. If you are an artist interested in donating your work for us to sell, please reach out to us!

Currently, Chachki Shop does not have a permanent brick-and-mortar location. We bring our shop to the community!

Throughout the year, we participate in about seven pop-up markets in the local area. Our largest and most exciting event is the St. Nicholas European Christmas Market at the NC Fairgrounds. Be sure to subscribe to our newsletter or follow us on social media to see where our next pop-up will be!